SOFTWRENCH

softWrench is the Supply and Service-developed facility portal that enables you to link and exchange information between numerous facility applications for single or multiple facility locations.

FEATURES
Scalable Solution. softWrench can grow to meet your needs. With its open integration with systems like IBM Maximo, Maximo Mobile, Move Manager, CAFM, and others, it allows you to expand when you need to without losing critical facility data or requiring duplicate entry. softWrench has been stress-tested to work up to 80,000 users (assuming sufficient hardware and bandwidth).

Work Order Manager. Users can enter facility work requests, dispatch work orders and create facility reports on all activities. All users can track their work orders anywhere, anytime they have access to the Internet or corporate intranet. softWrench uses Maximo as its back-end database, but improves upon the Maximo functionality with at-a-glance status indicators, response time monitoring, user-friendly work order entry and commenting, intuitive data entry, tailored dispatch templates, and more streamlined security roles.

Extensive Reporting. softWrench includes hundreds of report query options that can be saved for quick access and shared with other users who need to view the same reports.

Easy Implementation. Supply and Service makes the implementation easy with shell templates that get your information loaded quickly and a dedicated Project Manager to help you through the process.

Customer Branded. Supply and Service can tailor your softWrench portal to coordinate with your existing website and corporate branding standards.

Custom Development. Since Supply and Service developed softWrench, we can accommodate many custom features that may be required for your operation.

BENEFITS

Close the Communication Loop. The softWrench Work Order Manager enables a continuous transfer of information on any service request or scheduled maintenance throughout an asset's life-cycle. Critical information can be released to all concerned parties through the included message center.

Improve Service. softWrench promotes accountability and improved service levels by assisting and automating the dispatch process, and provides accurate and predetermined instructions. Automating requests and giving direct access to information means that response times decrease.

Lower Operating Costs. softWrench improves operational efficiencies by providing your team with accurate information the first time. This allows you to process and manage internal and external resources effectively, keeping track of time and costs and enabling accurate and timely billing of clients and tenants.

Reduce Paperwork and Data Entry. Administrators no longer need to enter every work order and follow their entire life cycles. The user-friendly interface means that end users can easily enter requests and check status and technicians can enter time and material, meaning the role of the administrative staff is significantly reduced, leaving them more time for their primary functions.

Check out the softWrench demo site here.

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