softWrench for IT Service Management

It has been our experience that many clients have struggled with the usability and flexibility of their IBM Tivoli solutions. Typically, the robustness, complexity and lack of training leaves companies with a partial solution that does not fulfill all of the requirements and leaves gaps in their business processes.

softWrench is application suite that allows you to easily manage changes, releases, incidents, assets and problems with minimal configuration and costs incurred.

Our independent softWrench framework is a latest general Microsoft .NET web-based application that supports a common provider and web services that gives it the flexibility to work with any version of IBM Tivoli as well as any other database sources and integrations. This allows you to provide immediate results to your user base with no commitment to a specific version or product.

softWrench's inherent flexibility also allows you to reduce training costs. softWrench Can easily be configured to work with different data providers to accommodate changes and adaptations to your business.

softWrench provides access to the robust ITSM capabilities of IBM Tivoli solutions with a simplified user interface designed especially for the non-technical or casual user.