Manage incident, problem and change requests with ease, incorporating assets across your enterprise to make your service desk core to your IT strategy and business operations.
Utilize softWrench for your IT service management solutions to implement repeatable, measurable processes for defining, transitioning, delivering and supporting services and assets throughout their lifecycles.
softWrench can help you improve service quality, user satisfaction and staff efficiency while helping you maximize the business value of your resources.
Functionality
Make service desk, change management, and asset management integrated and efficient. Remove complexity and costs, while also providing visibility into the resources, activities, and priorities required to deliver and support business services.
- Service Desk Optimization — Standardize, consolidate, and simplify support operations to reduce process variation and manage costs.
- Service Asset Lifecycle — Manage cost, improve utilization, and comply with internal and external configuration and usage policies — from initial request through retirement.
- Comprehensive Change and Release Management — Plan and manage all changes according to standards, while also enforcing policies and integrating to provisioning
softWrench IT Service Management Functionality:
- Service catalog and request
- Streamlined data collection
- Intelligent asset collection
- Status updates and tracking via sortable grids
- Problem, incident, change model
- Work log communications
- Select all items from combo-box or check boxes from an asset tree
- Solutions information repository
- Auto-screen shot capture (i.e., error messages)
- Reporting
- One-click easy exporting to Excel or print
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| Service Desk Bulletin Board |
New Asset Request |
Service Catalog |
- Operations Dashboards
- Displays metrics significant to operations management to make key business decisions
- Executive Dashboard
- Provides high-level metrics to ensure upper management that operations are successful
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| Service Dashboard |
